Return Messages

The Return Messages module allows the user to enter as many reason why a customer would return their merchandise such as no longer required, damaged etc. These return messages will pop-up at Point of Sales as well as order entry when a negative quantity is entered which is considered a return in the system and the user must choose one of the reasons why the customer is returning his merchandise.

Screen Shot:

This module allows the user to enter different messages for returns which means that whenever a customer returns a product, the user will have to choose a return message for a specific return such as Damaged, Not required and Exchanged just to name a few.  This way, the user will be able to track why the merchandise has been returned.

The user must click on the button Add to be able to enter a new reason for customer to return the product.

Item:          The user will type in 1 and enter (it is basically a number that we give to each reason codes).

English Description: The user will enter an English description to describe the reason code.  i.e. not required, damaged etc.

French Description: The user will enter a French Description to describe the reason code if applicable.  If not, the user can press enter and the system will copy the English description into the French description automatically.

Type:  The user must select one of the following choices from the pull down list: Loss, Damage or Other.  This Type field is really important since it will affect how the system will react with the returned quantities.

Loss:                    The system will write it off from the inventory when the return message is chosen during a return since the return message is marked as Loss.

Damage:           The system will temporary put these quantity of the return items in the replacement warehouse so therefore, will be placed in the Return Maintenance.  One of the manager's will have to decide what to                     do with these damage items. Please refer to the Return Maintenance module.

Other:                    The system will consider this as a regular return and put the quantities back in your warehouse.

% Fee:          The user can enter a percentage fee for return between .01 and 99.99 for returns.

Short code:          The user will have to enter a short code for General Ledger invoicing to be able to charge a return fee to the customer when he returns stock.  The system will know how to process this fee afterwards during the update.  This field is only applicable when a % Fee is entered in the previous field.

Security: The user must enter a security level if need this return to be approved by a manager or assistant manager.

Return Warehouse: The user must click on the box if he wants this particular reason code to affect the return warehouse such as a damage product which means we need to create a RTV (Return to Vendor).

POS: The user must click on the box if this return reason should be accessible through the Point of Sales screen.

Order Entry: The user must click on the box if this return reason should be accessible through the Order Entry screen.

Please note that the Phoenix software keep records of all the changes for the Return Reasons in the History section.